Afro Cosmetics FAQ
General:
- What makes your products different from other hair care brands?
- We formulate specifically for afro hair textures, using high-quality ingredients and addressing unique needs.
- Are your products cruelty-free and vegan?
- Yes, we are committed to ethical practices and offer cruelty-free and vegan options.
- Do you offer discounts for bulk or wholesale purchases?
- Yes, we have special programs for salons, distributors, and retailers.
- How can I contact customer service?
- You can reach us by phone, email, or live chat.
- What are your shipping and return policies?
- We offer fast shipping options and a hassle-free return policy.
Products:
- What hair type is your product best for?
- We offer a variety of products for different hair types, from kinky to coily to wavy.
- Do you offer products for specific hair concerns, like dryness or breakage?
- Yes, we have targeted solutions for various hair concerns.
- What ingredients do you use in your products?
- We use natural and nourishing ingredients whenever possible, and clearly list all ingredients on our labels.
- Are your products safe for color-treated hair?
- We offer color-safe products, but always check individual product descriptions for confirmation.
- How often should I use your products?
- Usage instructions vary depending on the product. Refer to the product label or ask our customer service team.
Ordering & Payment:
- What payment methods do you accept?
- We accept major credit cards, debit cards, and some online payment platforms.
- How long does it take to receive my order?
- Shipping times vary depending on location and chosen shipping method.
- Can I track my order?
- Yes, you'll receive a tracking number once your order ships.
- What is your return policy?
- We offer a return policy for unworn and unopened items within a certain timeframe.
Additional:
- Do you offer any educational resources about afro hair care?
- Yes, we provide blog posts, tutorials, and other resources on our website and social media.
- Do you have any stores where I can try your products in person?
- We have a store locator on our website, or you can ask customer service for assistance.
- Do you sponsor or participate in any community events?
- Yes, we are committed to supporting the afro hair community and participate in various events.